FAQs from end customers:

Where can I obtain SOLON modules if I can only take relatively small volumes?
If this is the case, please contact our local contract dealers. The list of these dealers is constantly updated and can be found on our website.

Who will carry out the installation work of SOLON modules?
You can buy SOLON modules from our contract partners, who will also provide you with any further information you require on installation etc.

What do SOLON products cost?
Because of the diversity of questions asked by customers, SOLON does not publish price lists. For us to be able to give you an individual quote, please contact us beforehand stating your wants and needs. It is always helpful to talk in person when you make an enquiry.

What are the delivery times?
In general, SOLON is able to react very rapidly to customer requests. However, delivery times are dependent on the supply and demand situation. If the ordered product is available in stock, immediate delivery is possible.

Does SOLON also produce modules to particular customer specifications?
Because the company runs a broad product range as it is, with different types of cells for example, SOLON can satisfy many customer requirements with standard products. But if a customer has quite special requirements, SOLON has the high level of technical skill and flexibility to produce even quite complex special models to order. However, for reasons of cost, major order volumes should be budgeted for.

What conditions must I meet in order to become a business customer of SOLON?
SOLON is keen to develop long-term and trusting partnership relationships with its business customers and so looks for companies who want to grow together with SOLON. The conditions SOLON would like you to meet are: (a) a certain annual sales volume and (b) a long-term success-driven business strategy.

What sort of solar cells are fitted in the modules?
Polycrystalline and monocrystalline cells from various manufacturers are used.

Where are the modules manufactured?
The modules are mainly manufactured in Germany, but some are also made in Italy and the USA.

Does SOLON provide any insurance against storm damage etc?
Yes, SOLON provides all-risk insurance free of charge for selected markets. Under this insurance, the PV installation is covered for 2 years against a variety of very different forms of damage. After that, the cover can be extended on reasonable terms.

What requirements must my roof meet?
If possible, the roof should be free of shade and should be in good condition, i.e. it should not need any renovation for the next 20 years. The roof will need to be checked by a structural engineer. Most roofs in Germany are suitable for PV installations. 

What roof pitch is the best? How can I work out the pitch of my roof?
In Germany, roof pitches are approximately 30°. See your architect’s drawing to find out the exact pitch of your roof.

Which alignment (South, East, West) is best?
South-facing is best, closely followed by Southwest or Southeast. Depending on the site of the house and the roof pitch, East and West can also bring attractive yields.

Do the modules need to be maintained or serviced?
The modules need no maintenance. Depending on how dirty they get, modules should be cleaned between twice a year and once in five years in order to be able to produce the maximum yield.

Can modules be recycled?
Yes, SOLON will take old modules back. Use this link for further information. (Link to press section – module recycling).